Christopher Robert Cuadra
Workplace Experience & People Operations Leader
People & Culture leader with deep experience directing full-cycle employee support, recruitment, onboarding, and office management. Proven track record of cultivating positive work environments, managing facility operations, and serving as a dedicated culture ambassador building positive workplace experiences.
With my job history reporting to senior and executive leadership, I excel in roles that require delivering exceptional results in an environment that demands a high level of autonomy. I am highly organized, eager to learn, and quick to adapt.
I am a self starter who seeks to add value from day one and given my background in HR/People/Management/Facilities, I am certain I will be an excellent addition to the GMi team as Director of People & Culture.
Full-Lifecycle HR: Coaching, Compliance, and Care
People
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Managed, coached, and developed highly effective workplace experience teams at The Zebra and Keller Williams.
Led all onboarding/off boarding during my time at The Zebra and Keller Williams, both times spearheading redesigning these programs to improve compliance, employee experience, and ensure accurate processes and information was being shared with employees.
Navigated tactfully multiple employee relations scenarios, performance conversations, administered performance improvement plans, and have been an integral HR representative for sensitive off boarding situations.
Consulted recruiting teams as a trusted workplace experience leader to optimize the applicant lifecycle, resume reviews, and interview workflows, ensuring a high-quality candidate experience from initial posting to final offer.
Organized manager training workshops through LifeLabs Learning while at The Zebra, empowering leadership to effectively navigate employee relations and performance conversations.
Developed a frame work while at The Zebra for managers and their direct reports to drive manager/employee accountability, accelerate professional development, assist in identifying career interests, and discuss employee performance.
Related Experience
I bring a highly intentional and wholistic approach to people operations, consistently seeking ways to build frameworks and compile resources to help myself and those around me successfully manage, coach, and empower others.
Cultivating Corporate Culture That Drives Employee Satisfaction and Recruitment
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Founded and chaired "Zeal," The Zebra’s first funded internal culture committee, building a governance framework to scale inclusive employee programming and create guidelines and empower Employee Resource Groups (ERGS)
Coached and consulted the development of ERG governance framework at Keller Williams based on my success at The Zebra.
Authored comprehensive workforce pulse surveys and regular check-ins, analyzing data to identify retention risks and launch actionable initiatives, such as parental support packages and adjusted hours for mental wellness.
Served as an approachable and trusted HR professional, mediating interpersonal challenges and employee concerns while maintaining strict confidentiality and alignment with company leadership.
Acted as a critical workplace experience liaison for cross-functional departments, partnering directly with HR and Benefits teams to integrate physical workspace solutions with corporate wellbeing initiatives.
Related Experience
I know how to take corporate culture beyond the ping pong table by assessing company morale, gathering employee feedback, and creating actionable programs to keep employees highly motivated, productive, and satisfied.
Culture
Amplifying Brand Identity Through Physical & Digital Touchpoints
Marketing & Promotions
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Managed The Zebra and Keller Williams promotional and swag materials for new hires, reducing material costs, improving delivery logistics, and elevated the experience through strategic catalog selection.
Introduced and managed comprehensive employee recognition programs (including birthdays, anniversaries, and life events) curating thoughtful touchpoints, cards, and gifts to strengthen corporate culture and morale.
Planned and executed departmental and company-wide events at The Zebra and Keller Williams, including annual holiday parties, retreats, and regular employee engagement programming.
Developed event marketing and community programming strategies at shared workspaces, providing value to existing members while simultaneously serving as a lead-generation tool to attract new customers.
Related Experience
With rich experience hosting events, working with brand teams, and leading promotion/recognition programs, I excel in delivering unique and meaningful corporate activations
Delivering Seamless, Safe, Clean, and Enjoyable Office Operations
Office Management
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Led office experience at industry leading, best place to work awarded offices, always establishing safe, clean, and compliant operations.
Oversaw a $250K/YR operational budget for KW’s HQ site. Reduced unnecessary operational expenses by $80K in the first 6 months
Created comprehensive budget for KW, The Zebra, Work Well Win, and Upward Hartford to track all departmental spending and forecast expenses.
Developed standard operating procedures for office management team, office guidelines and policies for employees, as well as emergency safety response protocol for Work Well Win, The Zebra, and Keller Williams.
At Keller Williams, identified, gained buy-in, and executed 4 major capital improvements between 2022-2023. $250K, A/V upgrade for 230 person event space, $110K acoustic ceiling treatment for 3 suites, $50K+ F&E purchases, and $50K HVAC upgrade and repair.
Organized in office events and programming for Upward Hartford, Work Well Win, The Zebra, and Keller Williams.
Spearheaded enterprise Return to Office (RTO) initiatives for 65,000 sq ft and 70,000 sq ft headquarters, partnering with executive leadership to align physical space operations with hybrid workforce strategies.
Managed all vendor relationships, contract negotiations, and office maintenance through out my career.
Related Experience
I take pride in curating office experiences that inspire employees to come to the office, impress guests, and facilitates cross-departmental community building.
About me
Playing Guitar and Drums
Vinyl Album Collecting
Video Making & Story Telling
Traveling, Nature, and Hiking
Interests
Recently relocated to Denton, TX after a 13-month global sabbatical, I am stepping into a new chapter in my operations and employee experience leadership. I excel in roles that demand high accountability, strategic autonomy, and cross-functional collaboration.
I am looking to partner with a forward-thinking organization to build an environment where both the business and its workforce can thrive.